Blu-ray DVD wireless help required please.

[Retired]

Hi,

Rather than waste more time I've just sent an email to Virgin Media's CEO. If this doesn't work then Virgin Media can remove their equipment from our home; I'm sick of being told to phone Virgin Media when it's Virgin Media who are unable to re-connect our land line.

Many thanks everyone for your valued suggestions; I'll update once I have more news in the meantime I've got a lovely lathe restoration to play with.

Kind regards, Col.

[AlanBeckett]

I still favur the Skype route in the short term. You can even get a plug-in Handset if you don't like the hands-free.

Alan

[Retired]

Hi,

Thanks Big Al; I've enough to cope with just now having upgraded our TV and DVD and trying to win through with a Wi-Fi connection; also I'm fighting to restore my Lorch Lathe plus other things which keep popping up. I'm confident about restoring the Lorch but less confident about the Wi-Fi but I'll keep battling on.

It won't be long before exterior jobs around the bungalow kick in for this year so I'm keen to move the Lorch restoration quickly forward.

I seldom use a phone but once I feel more settled I'll have a look at Skype which has been around now for a while?

Kind regards, Col.

[Retired]

Hi,

My email to Virgin Media CEO has brought a welcome and prompt reply; my email has been taken seriously at last and someone will be contacting me shortly? It should never have come to this in the first place but hopefully it will all end amicably.

Kind regards, Col.

[camallison]

I know you ask the same as me - "WHY do you have to contact the CEO to get anything done properly?" I was with NTL for cable TV from '95 to '95 in a flat I had in Luton (week away from home each week), and they consistently got everything wrong, and took an absolute age to correct things. Even when I left the flat, they chased me for payment despite me closing the account in the correct manner with the requisite notice. Even more crazy, they were chasing me for £1.40/week. In the end, as I was driving past their HQ one day, I nipped in and delivered a "notice of intended action" letter for the attention of their company secretary. I ensured that I had acknowledgement of delivery, as this was the precursor to action for wrongful harassment causing undue distress. My landline at work, mobile and home numbers were on the letter as contact means, as well as my home address and the address of the flat, noting I was no longer there.

That same day, ALL 3 phone numbers were called and action promised in messages left, but they got it completely wrong when they turned up at the door of the flat, asking for me!!!!!!! The new tenant then gave them an earful for not reconnecting the NTL cable TV service she had contracted for some 3 months prior.

The end result was that they gave her immediate service and 12 months free, plus they sent me a cheque for £100 as a payment to cover our distress and a letter of apology from the CEO.

WHY?

Colin

[camallison]

Oh, no - my mobile phone can't connect tonight! The local mast cubicle has been broken into and badly damaged. Local travellers again! Known regulars were seen loitering in the locality this afternnon.

Colin

[Retired]

Hi,

A special thank you to Colin for supplying me the link allowing me to sort out this phone problem.

As I've stated previously Bron and I have been very loyal customers of firstly NTL and currently Virgin Media until three weeks ago when our Virgin Media land-line expired. Since then the problem just escalated the way such problems do ending up with me taking it to the top office.

We are now once again loyal customers of Virgin Media; the third technician visited us this afternoon and this time he being a senior technician really went to town upgrading everything we have regarding Virgin Media; our old NTL router plus other small boxes were well out of date so all is now brand new and boy what a revelation this is. The technician also sorted out our Wi-Fi connecting us to the network but I need to play around with this but we are advised in our circumstances not to bother with Wi-Fi for our TV and we have been advised to buy two new connection items to make better use of the massive speed we now have.

We have been very kindly upgraded to 50Mb/s FOC and my computer is blisteringly fast; this speed once connect to our TV will make streaming a breeze so I'll report back once I've got it set up.

I confess this problem had rattled me and I was so near to adopting BT but fortunately with me being so stubborn I won through in the end; Virgin Media service this afternoon has been absolutely first class as it was previously until this phone problem cropped up.

Whilst the technician was finishing off we even received a delightful phone call from "head office" checking if everything was now to our satisfaction?

This thread has thrown up some interesting replies and I found David's Wi-Fi explanation most helpful so thanks for this David. I did not phone to get this problem sorted getting it sorted via email only.

Credit where credit is due Virgin Media are once again tops with Bron and me and we will once again highly recommend them. A picture of the latest speed test is shown below; by not throwing in the towel it all came right in the end so it pays to persist; it worked for us.

Hope you are now sorted Colin with your mobile? Good luck.

(WOW; I just added the picture in a blink; fantastic; as David would put it; I have my happy face on).

Just had a quick look; these are the recommended plugs which we were advised to buy;

http://www.pcworld.co.uk/gbuk/networking...tAodijwALQ&srcid=198&cmpid=ppc~gg~~~Exact&mctag=gg_goog_7904&s_kwcid=AL!3391!3!32256817940!!!g!60639641060!&ef_id=Ut18sgAABEQYXK4L:20140321164926:s

Kind regards, Col.

   

[pwdrive]

That's a relief Col, I can put the violin down now, what in the end was the cause of the phone problem?

Lawrence.

[Radio Fixer]

Glad you are sorted Colin. I don't understand what you are going to use the Ethernet over the power cables for? You don't have a laptop that you could then make a wired connection to the router?

Of course for us 'ole radio' buffs such devices are to be avoided. I'm told they create a lot of interference.

What was the Speed Tester you used?

Gary

[AlanBeckett]

No Col, not Powerline, please. You'll be chucking rf muck all over the neighbourhood.
WiFi works, honest. We haven't got anything physically plugged in to the router and even Rob isn't complaining.

Alan