Blu-ray DVD wireless help required please.

[Retired]

Hi,

Thanks for asking Colin; yes I've just received the following email reply from Virgin Media after having explained in my previous email to them that our Virgin Media phone is out of action and will be out of action for a while yet; I think this is micky taking in the extreme but then of course so are many automated replies?

To contact Virgin Media please visit our web site at http://www.virginmedia.com


Hello, In order for us to help with your enquiry we just need a little more information from you. To contact our team simply call 150 from your Virgin Media mobile, or on 0845 454 1111*, one of our team will be happy to call you back if you are calling from a mobile. To run some checks on your services just go to our online Service Status area, you'll have the option to run some tests to try and fix any problems or if unsuccessful you can also book an engineer to visit. Kind regards, The Virgin Media team *For details on how much it costs to call our team from a Virgin Media home phone, visit callcosts. Call costs from other networks and mobiles vary. AR Help My Virgin Media Contact us Please do not reply to this email.

Makes you lose the will to live doesn't it? To add insult to injury "don't reply to this email" so I have replied.

Because Virgin employ automated robots Bron and I have an "insider" an actual living talking person who kindly gave us his email address when he visited us just in case we suffered more problems; I've just sent a request asking this kind insider to please get someone to contact us via email who can sort out our Wi-Fi connection? Once again we await a reply.

Difficult I can handle Gary because it's the way I always do things. Many thanks for your information and I'll be happy to contact you if I think you can help me out not just with this problem either. You are so right Gary regarding my track record on modern technology; I'm forever hitting the buffers but what the heck if I wasn't fighting some problem or other life would become very boring indeed. Hopefully with a new correct Virgin router it should work because the router is currently placed in the hallway next to the room where the TV/disc player are located with possibly around 18' between them and just one wall. Its very good of you to offer to assist.

Perhaps getting a BT line installed would be a good thing then I could contact Virgin Media by phone? Virgin Media are forever sending me mobile phone details perhaps their shoddy treatment towards me is a way to force a mobile onto me? Upwards and onward?

Kind regards, Col.

[Radio Fixer]

It seems just your bad luck with tech. Colin.

I have been with Virgin Media since before they were. Right back in the TeleWest days before RB bought them out. Its simply years ... so long ago that I have no idea.

And I can say I have not had any probs, apart from the TV set top box doing funny things. I think it probably only needed a disk defrag but they just came and swapped it out. Mind you if you do get a prob its very frustrating going through all the call screening first.

The surprising thing is we are getting more service, faster broadband and more TV channels (some useless, some not bad such as PBS) for less money than we paid in the TeleWest days.

Gary

[pwdrive]

I would phone them rather than email them, a lot of emails can get missed or deleted.

Lawrence.

[Retired]

Hi,

Bron and I too have had excellent service from both NTL and now Virgin Media Gary for many years and this is why we are not in a hurry to dump them; like you our box also started to play up but was exchanged very quickly without any fuss by Virgin. Trying to contact Virgin by phone is an experience everyone should try once in their lifetime but don't ever expect to get through though?

Oh dear Lawrence? No mobile and no Virgin land line either? I could try smoke signals but the driving rain will put the fire out and emails work but are very slow in getting a reply; still Virgin Media is all about communication so by the time Scrooge is shown on TV again we might have our land line up and working. Virgin keep insisting I phone them when Virgin are still trying to sort our dead phone line out; is there medication available for this?

Kind regards, Col.

[Radio Fixer]

You may get the modem / router for free Colin but have a lot of frustration in getting it to work ('Back on the phone again') ... read some of the reviews for the router I bought. Many who bought that were frustrated folks from the Virgin box.

There can be interference problems with putting it too near the Virgin standard cable modem ... mine is several feet away and has no problems.

Gary

[pwdrive]

I would ask to use a neighbours or a friends phone if you don't have a mobile phone, might be quicker.

Lawrence.

[Retired]

Hi,

Thanks once again Gary; don't forget though that all I touch rapidly goes downhill? I clicked on the Amazon link you kindly posted and below the image shows I've just sunk something else? It's never ending for me and if you recall Gary about a year ago I closed my Amazon account after being faithfully promised by Amazon that if I placed a computer order with them the computer would be guaranteed to be delivered; it wasn't and I was messed around; I bought this computer through eBay and so far I'm delighted with it.

Now what can I mess up next without even trying?

Thanks Lawrence; I'm no longer into quick; the Virgin engineer who last visited us regarding our dead phone line informed us that it was highly likely other neighbours along our street would also be suffering dead phones; so; I could get a soaking and get blown around trying to locate a public phone that hasn't been vandalized; it might even be quicker to drive down to Hampshire where the latest email reply came from in fact this might be cheaper than using a mobile? I tried contacting Virgin using my cheap mobile but all it did was to quickly reduce the credit so perhaps if I top the phone up with £100 of credit I might actually speak to someone at Virgin; I could also start swearing at every other word and become highly abusive which seems to cut it with lots of people?

Kind regards, Col.

   

[Retired]

Hi,

I'm determined to be positive today so here's a teaser;

Question; What is the difference between the two items in these pictures?

       

Answer; About £15.99 month.

In my case both are of equal use the phone being Virgin Media land line not BT.

Still no reply from our Virgin Media insider and still no phone.

I was very kindly sent the following which shows I'm not alone in a sinking ship;

http://www.bbc.co.uk/news/uk-wales-north...s-26622084

I wish Richard Branson would get his children to communicate with each other?

Have a nice day.

Kind regards, Col.

[camallison]

"need to replace 2 poles and 180m of line" .......... OK, fair enough, with a pole digger/erector, 3 hours for the two poles max. To restring 180m of line and reconnect, 4 or 5 hours. That totals a fair days work doesn't it? Ah, forgot the tea breaks and chat breaks and phone the depot breaks didn't I! The problem with most of these big outfits is that they have such an unwieldy organisation and don't practice joined-up management.

Your suggestion of the tin can and string could work Col - string it along the street to anyone who has a working phone and then get them to dial and hold their end to the phone handset. If the other neighbours catch on, then you can always appoint a local "operator" to man the tin can switchboard.

Colin

[pwdrive]

"Hello, In order for us to help with your enquiry we just need a little more information from you. To contact our team simply call 150 from your Virgin Media mobile, or on 0845 454 1111*, one of our team will be happy to call you back if you are calling from a mobile. To run some checks on your services just go to our online Service Status area, you'll have the option to run some tests to try and fix any problems or if unsuccessful you can also book an engineer to visit. Kind regards, The Virgin Media team *For details on how much it costs to call our team from a Virgin Media home phone, visit callcosts. Call costs from other networks and mobiles vary. AR Help My Virgin Media Contact us Please do not reply to this email."

I've just read the above Col which you posted earlier, phone them would be best as that is what they suggest, if you phone from a mobile they will phone you back.

Lawrence.