02-11-2019, 11:35 AM
Trevor, I did most of the things you suggested though I didn't 'fgive it a good shake'-maybe that happened in Transit, though the set was well packed by me in a sturdy corrugated cardboard box, with plenty of bubble wrap-the same packaging which had been used to send it to me in fact, and the owner didn't report any transit damage. Sam, your suggestion is a possible cause, but there's no way I can verify that. Admittedly not having transport is adding to the problem,otherwise I'd go to the customer's home to sort it out.
