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[camallison]

Hi,

Thanks once again everyone for your interest and replies. You know I never get "bolshie" Big Al; I don't resort to swearing and jumping up and down being unpleasant when things are stacked against me; I tend to get inwardly very annoyed then I go calm and think about the problem. I've now got a plan of action which I do not wish to implement but if Virgin are still messing us around this weekend I'll let Virgin know who really is in the driving seat because I refuse to be treated in this manner especially as neither Bron nor I have done anything wrong to deserve this whilst being loyal customers for so long.

Plan of action but as a last resort; buy new TV aerial and sufficient co-axial cable from Screwfix; top up my mobile phone in readiness and whilst I still can take other suppliers details. Take one pair of well insulated cutters and severe the Virgin cable on our property rendering it safe then deposit both virgin cable box and coiled cable at the end of our driveway for Virgin to collect at their discretion; erect new TV aerial to get Bron sorted with TV and I don't mind being without Broadband or phone for a while until the new supplier connects us up.

We still don't have an appointment for Virgin to re-connect us so tomorrow I'll send two email reminders then on Friday I'll send three email reminders and if need be on Saturday I''ll send four email reminders; if these are ignored then Sunday sees the snip; end of Virgin Media problem once and for all.

I've been fighting like mad to spend time on the Lorch restoration and to say I'm fully retired my life is just a joke with such as Virgin Media messing me around shattering my peace and concentration; I stand so much but once I focus on a problem I'll come up with a working solution. I'm not foolhardy enough to be stupid and start leaving live cable around but if Virgin are happy to cut our phone line then mess us about I'm equally happy to cut their umbilical cord as well. The cable will be cut on our freehold property so under the circumstances I don't need any permission. If Virgin want to jerk me around they are taking on the right guy?

Now for something equally as positive; I'll update the Lorch story; I feel a lot more cheerful. I'm not going to change the way I am because I'm happy with myself; being polite works for me and life should not be about falling out?

Kind regards, Col.

All classed as criminal damage and could land you in a heap of trouble. Now, in a very similar circumstance with, surprise surprise, Virgin Media, "someone" just yanked their cable out of the termination box on the wall of our property. It happened overnight, and I "don't know who could have done it"?

The situation was that the previous house owner hadn't closed their account and we (the new owners) were being hounded for payment of arrears and a further 12 month contract for a service I didn't order or want. Now, here's the comical bit .......... the previous owner died in the February of that year, and we bought the property from her estate and moved in late August of the same year.

The facts were emailed to Richard Branson and we received a visit from the regional manager to apologise profusely and he left some very valuable open air tickets for Virgin Atlantic too.

Sorry Col, but the email address I used is no longer valid and I have been looking for an alternative for you. I have PMd you the email address of the CEO of Virgin Media - good luck.

Colin