Best broadband bundle.

[Retired]

Hi,

Many thanks for your continued replies. Virgin Media is now just becoming silly. At around 1:15 this afternoon my computer was as slow as a snail so I decided to run a speed test but although I tried four different speed tests not one worked; one stated unable to connect to server so I switched it off to settle down with Bron for dinner. Once dinner was ready I switched on our brand new TV to watch a downloaded episode of Dallas; five minutes into this the picture started to break up so I then switched over to watch Gaslight on channel 428; once again just getting into the plot the picture started to break up then it froze but not wanting to be like a yo-yo I let it alone and eventually it corrected itself.

I'm going to start sending daily emails to Virgin regarding the phone line trouble but as this problem has now dragged on for so long I'm becoming more blunt which is unlike me but politeness doesn't appear to cut it any more; here's my latest email which I've just sent to Virgin Media; they can either sort this problem out or simply dump us and I no longer care which they choose?

Hi, Sorry to trouble you once again but another reminder to say our phone line was disconnected by you without warning and to our knowledge has not worked since 01/03/2014.
On 04/03/2014 your technician Tom 24122 visited us and could not re-connect us because our connection was being used elsewhere but we cheerfully accepted that it would be re-connected within 24 hours. Comments; "Passed to Mark + Duty planning to attach more pairs in cab"

This has now dragged on for so long I've opened a thread on an Internet forum to chart progress or lack of. I now ask
you to either permanently disconnect the phone; broadband and TV if you are unable to re-connect the phone then we can get on with our lives and find a new supplier who doesn't treat such long standing loyal customers the way you are treating us.

Kind regards, Colin.

I've just sent this email and I'll quickly check because I'm sure I'll have received a standard reply saying they are already on the case and will have given me another reference no? I'm getting used to this so here is the reply;

Hi Colin

Thanks for your email to our team about the Loss of your Virgin phone service.

Our team is on the case right now, and we'll contact you shortly.

Kind regards,

The team at Virgin Media

If you have any questions about your services just go online to www.virginmedia.com/help for all the answers.

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All this hassle through absolutely no fault of ours; just disconnect our phone then ignore us after a single visit when Tom was unable to re-connect us; so much for being valued customers to Virgin Media?

We had an annual boiler service due today so I've had to contact British Gas to please not try to phone us before visiting because we are being messed around by Virgin Media. British Gas quickly replied acknowledging the email and the service has now been carried out.

Right; I've got a nice Lorch lathe to play with and it's a beautiful afternoon outside so time to play out; life's too short to mess around with Virgin Media.

NOTE TO OUR FRIENDS TRYING TO CONTACT US: VIRGIN MEDIA ARE UNABLE TO RECONNECT OUR PHONE; SORRY.

Kind regards, Col.