13-12-2011, 07:54 PM
Not really an interest for me David, it's fine if you live on a street or road but in more remote locations all of them I have found to be totally useless without exception except Royal Mail. Not fit for purpose is how I would describe most of these carriers if you live like where I live. It usually starts when I am expecting a delivery, armed with a tracking number supplied to me by the sender I go on the web, tap it in and up it comes...tried to deliver today but you were out....(Er no been in all day and yesterday waiting)....website options....fill in a reschedule delivery form entering the ref no. on the card the driver left...(Er no...he did not come so how can he have left a card for me to fill in, the fact is he could not find the address and has never been within a sniff of the house)....next option... phone the helpline...fine if you have taken 20 bottles of pills a slug of scotch and have half a day to waste...eventually get get through...Sorry to keep you waiting sir (No your not your just saying that and don't call me sir)... our telephone number is on our address on the parcel to say 'phone if can't find....Our drivers don't have 'phones sir (Great... a 21st centuary logistics company and their drivers don't have 'phones.. I could get a job with them, dump all the parcels in a ditch and cruise up to Blackpool for the day) can you give me a contact number of your local depot where my parcel is......Sorry sir we are not allowed to give that information to you (I hang up) get in car drive 14 miles to the depot and sort it myself, this happens time and time again, I am sure they all employ the same catch 22 / chicken and egg web designers and business operating systems salespersons.
This happens all the time, we've had them all...totally usless and not fit for purpose for people in situations like ours.....If I owed them a thousand quid they would find us sure enough, Parcel to Go, parcel to go where...
Lawrence.
This happens all the time, we've had them all...totally usless and not fit for purpose for people in situations like ours.....If I owed them a thousand quid they would find us sure enough, Parcel to Go, parcel to go where...
Lawrence.
